Sales Growth

Sales is all just a game of statistics.  The more people you contact, the higher your probability you will find someone looking for your product/service and be able to close.  Right?  At my company, we have developed a system that works quite well, and although sometimes our reps drift away from the plan due to other commitments, shows, etc, the ones that are truly dedicated, and follow this system are consistent closers.  Our growth rate over the past years can be directly attributed to the system, and we have averaged right around 70% growth per year.  So what is the secret sauce?  Something we call the 10 – 5 – 3 Rule.  Although we are a Business-to-Business company, you can easily morph this into any type of Go to Market Strategy.

In the Business to Business realm, there are typically 3 target areas reps should have in their daily routine:

  • New  - In our business, it is new resellers/distributors we go after.  Trying to gather and find businesses that can take our product, and sell into their market.
  • Partnerships – Finding business partners that are not necessarily ones that will sell our product directly, but can help drive leads, share possible prospects or provide the opportunity for joint presentation/lining of products.
  • Existing – Working with current partners to evaluate new opportunities, provide training on features or product specifics or plan for events.

So, on a daily basis, our reps go after 10 New, 5 Partnerships, and work with 3 existing partners in some way. Note, we have a fairly mature reseller base, and our Channel Reps spend quite a bit of time on their daily tasks associated with managing the channel and all that goes along with that.  obviously a new company, working to build a channel or customer base would multiply the “New” by some factor and change the ratio, say 20-x-x.

So what do the numbers represent??  What we like to call “touches”.  For the “New”, it may be 10 email messages, 10 phone calls, or maybe even ten notes to prospects on LinkedIn. 10 would be an absolute minimum, and companies with proper marketing plans may be able to touch far more per rep.  I will do some follow on Blog posts to share ideas, and some techniques to drive quality “touches”, and up conversion rates.

 

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Blogging for Sales

 

Sales and Blogging

Use a blog to drive sales and communicate with your customer base.

 I am a sales guy, I don’t have time to maintain a Blog.  I can just hear it now, the excuses, the reasons why a Blog would be an absolute waste of time.  The reality is, with Blog technology and automation, building a Web-based Sales Blog is simple, and can provide the following benefits:

  • Communicate with your current customer base
  • Drive leads for both you and your company
  • Give you a strong voice to differentiate you personally and your product.

Below is a quick guide to getting started, and how to automate the process.

  1. Blogs are free, just sign up.  You don’t have to be a programmer, and definitely do not need a lot of time to get setup.  I would recommend WordPress, it is a professional platform, has a ton of automated widgets to create content, and is quite simple to understand.  Note: You need to make a decision on the address for your Blog.  With WordPress, and others, you can choose a Blog site name.wordpress.com.  The title you choose can help in driving traffic to your Blog, so you need to decide if you want to be industry specific, or just use your name.
Sales Blogging

Choosing a WordPress Address

2. Do some initial setup.  Once you have done the initial setup, now you can dig in and get some other things configured.  Log into the site, and in the left hand pane, go down to Settings and choose General.  Here you can enter your site Title, and your Tagline.  Next, go to Appearance, and you can choose your theme.  This is a pre-configured setup for the Blog, and you can play around and preview what it will look like.  Blaskan, Inuit and Titan are some great, simple Themes that give a professional presentation.

3.  Do your first post.  There are a number of topics you can do with your posts: Informational articles about your product or company, press release information, new product feature overview, embedded video information, etc.  In your WordPress Dashboard, click on the Posts menu item.  The first thing you will want to do is get rid of the Hello World post, which is a default post.  Check the box next to the post, and from the drop down, choose Move to Trash.  Click add post, enter a title and go.  It is always good to put keyword-based links into your posts.  You can link to other Blog posts, or to your corporate website as a reference.  For example, here is a link to Twitter for Sales, a post I put up a bit ago.

4.  Add some widgets to auto-post content.  Think of Widgets in WordPress as a pre-built feature, allowing you to add content to your blog through simple configuration.  In your Blog, you can access Widgets through the appearance menu.  Below is the Widget screen:

Widgets for Sales

Widget Configuration for Sales

To add a Widget, just grab it and drag it over to your side bar.  Most require some configuration entry, but they are self-explanatory.  Some great Widgets for Sales below:

  • Twitter – This widget can be linked to your Twitter, or your company Twitter account to give your blow a real-time feed of Tweets.  Set it up once, and it will auto-update.
  • Follow Blog – This allows users to receive email updates whenever a new post or comment is made on the site.  Encourage customers to follow you for product updates and information.
  • Links – This Widgets requires you to add some links in the Link main menu item.  I would recommend adding keyword based links to your corporate site, and/or product pages.  For more info on linking and how to make it count, read:  Keywords and Links
  • Milestone – Allows you to configure an event and display a count down in days.  This is great for a user conference, software release dates, etc.
  • Try them all – there are a large number of other widgets you can play with and see if they fit your setup.
5.  Be consistent.  Like with any sales activity, consistency is the key.  If you invite all your customers and never post anything, all your work is in vain.  Set goals, and post on a routine basis, maybe twice a week or when there is something to talk about.  Put it on your calendar, and provide value to your readers, it will pay off.
So that is a quick overview of Blogging for Sales, the benefits, and How To.  Any other great tips in this area?  Please comment.

 

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This is a great, quick video on link building techniques.

 

Link to their site here:

Link Building

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LinkedIn for Sales

LinkedIn for Sales

In Part 1 of Social Sales, we discussed using Twitter as a Sales Tool.  In this post, I will review some basics on using LinkedIn.  Many of these may be obvious, but I find many sales folks just don’t use the tool  in a structured manner.  If you follow these key steps, you can drive new sales and increase your lead base.

  1.  Update your Profile.  LinkedIn is a professional social network.  The more details you place in your profile, the more the system can associate you with other professionals, and suggest possible connections.  Enter all aspects of your background, including education, the more detail the better.  Secondly, make sure you add a picture.
  2. Make sure your company has a profile. Not only can individuals have a profile within the network, but so can companies.  LinkedIn is a great place for your company to get exposure to your industry, and also a great place for people to find you that are looking for solutions.  I have had many a lead come in via LinkedIn, and have established several partnerships.  If your company profile is missing, get someone in Marketing to build it.
  3. Get in the habit of adding people to your network after meetings.  Sales Meetings.   Appointments.  Conferences.  Vacations.  You name it, you will have no shortage of people you can connect with and build your network.  Your network not only becomes a place establish professional connections, but it also becomes an audience for your updates.
  4. Join a wide array of groups.  Groups are a fantastic way of getting a pulse on your industry and building your network.  They also allow you to gain feedback on industry questions, as well as provide an audience for your products, press releases, innovations, etc.  One word of caution, please avoid outright sales pitches and what I call the “cheesy sales guy question”, or the posted question to which you know the answer.
  5. Send frequent updates of value.  Like most Social Media, to gain any sort of credibility you need to focus on providing value.  The goal is to share information that you know others will find valuable, not just touting your product and service.  The industry focuses on the 4:1 ratio, 4 posts about topics other than yourself for every one about you.
  6. Use the system to gather information on leads.  I use the system constantly to research companies that submit web-based leads, and see who I am dealing with in the organization.   With a few clicks, I can research the company, if they are in a decision-making role.
  7. Use the system to find prospects.  LinkedIn  is a fantastic repository of potential leads.  My company mostly deals in business to business as we utilize a reseller/distribution channel to get our products to market.  I can execute a company search, find target organizations, and then drill down to get what I need.
  8. Make it part of your daily routine.  In our organization, we stress leveraging technology to be more efficient, and Social Media is a fantastic vehicle to drive sales.  Make LinkedIn a part of your morning routine to get industry information, search for information and identify target companies for sales.  It will pay off big time in the end.

Have some other tips?  Use LinkedIn for Sales in other ways?  Please add to the discussion.

 

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Social Sales: Twitter drives Sales

Twitter for Sales

Twitter is a fantastic resource for sales in any industry, and using it correctly can lead to deep industry insight and sales leads as well.  Below is a quick outline I wrote for my Sales Team on how to use the system on a daily basis.

1.  Sign up, its free! – Twitter is absolutely free, and a great resource for any sales person.  Go to www.twitter.com, and register to start tweeting.  Make sure once you create an account you fill out your profile, and add a picture.  Nothing lends itself to less credibility on Twitter than the Egg Head presented when there is no photo entered for an account.  See an article on the infamous Egg here:  The Twittfully Challenged
2.  Start following.  The first thing you should do with Twitter is follow and observe.  Find your competition, follow them.  Find industry partners, and follow them.  Following will allow you to get a feel for how others are using Twitter within your industry.  I use Twitter as a quick news view in the morning to see what is going on with my industry and competition.  So how do you find people to follow?  On the Twitter home page, there is a “Who to Follow” module on the left hand side.  It provides an automatic listing of Twitter accounts that seem in line with your tweets and other followers.  You also have several options through links, including the ability to browse categories and search for specific topics to follow.

 

Who to Follow Module

Who to Follow



3.  Retweet others.  Retweeting is the act of finding a pertinent, relevant message, and resending to your followers and others using Twitter.  In essence, you are echoing /mentioning something you find worthwhile, that you believe others will value as well.  After you begin following, re-Tweet messages from your company, co-workers, and build social buzz about your product and organization.  i also make sure I re-Tweet partner message, and relevant industry information as well.
Retweeting
4.  Tweet your own relevant information. During your daily routine, as you cross information you think others would find relevant, Tweet them.
Tweet about your product or service.  Suggestions vary, but I think using a 4 to 1 ratio of “non-You” related tweets is just about right.   In other words, become a valid source of information non-related to your company, product or service, and blend in your own information.  What to Tweet?
  • Company news and press releases
  • Links to case studies
  • Links to product videos/YouTube
  • Blog postings
  • Any web page
5.  Make sure you understand hashtags.  Hashtags in Twitter allow you to “tag” your Tweet, and make it easily identified for other folks that are searching on those topics. You can also click on a hashtag in a message and immediately see all the messages with that keyword.  For instance, if you are an Enterprise Content Management (ECM) company, the use the hashtag #ECM somewhere in your tweet.  Try and use 3 or less hashtags.
6.  Leverage tools to get more out of twitter.  So, I use both Tweetdeck and Hootsuite to enhance my twitter experience.  Both tools allow you to create an interface that is specific to your likes.  It also allows you to setup search criteria, so you can view tweets about certain topics.
Tweetdeck Tool for Twitter

Tweetdeck

7.  Setup your searches.  Using one of the Twitter based platforms mentioned in 6, setup searches.  I have searches setup using my competition and their product names as keywords, so I can quickly see any comments about new products, news, partnerships, etc.  It also gives me insight to good and bad comments about the products.  Likewise, you also want to monitor your brand to see how you are perceived.

8.  Be careful!!  Twitter is great as an instant message medium, but be very careful.  Anything you tweet is immediately out there for everyone to see, good or bad.

Any suggestions?  Things I missed?

Great Resources:

Mashable Twitter Guide

Beginner’s Guide to Twitter

Twitter’s Best Practices

Ultimate Guide to Twitter

Tweetdeck Guide

 

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